This most likely means the macro template is disabled:
1. In MS-Word, select the File tab.
2. Select Options.
3. Select the Add-Ins option.
4. Click in the “Manage” drop-down at the foot of the window and select Disabled Items. Then click Go.
5. Highlight each item that appears in the list of disabled items and click the Enable button.
6. Click Close, then OK, to return to the main MS-Word screen.
7. Now, exit and restart MS-Word.