If you receive a “SinkObject” error message when MS-Word starts, this most likely indicates one of two things:

A. That the iManage is not installed or integrated with Word. If that is the case, you must install the iManage client.

B. That the iManage client must be repaired.

C. That the specific release of the IManage client on the workstation does not match the release that was in place when the iManage integration template was provided by CCC. Please check the release number of the iManage client and compare it to the release on workstations where this error does not occur. If the error occurs on all workstations, you may have updated the iManage client. In that case, please contact CCC to arrange to update or replace the macro system integration with iManage.