If you create a new blank document, and the @Normal style is not present and/or is not the default style, the user has the wrong version of the Normal.dotm template. CCC provides a customized Normal.dotm that contains the @Normal and other styles. You must install this Normal.dotm from the MasterNormalDotM or WordUserTemplates folder in the macro system folder on the server, replacing the user’s current one.

Running the macro setup process also would do this, but it might overwrite the user’s My Settings, as well, so it is safest to manually copy down the Normal.dotm provided by CCC.