If you are unable to apply a style by selecting it from the CCC Styles menus, it means one of two things:
1. If this occurs in a specific document, the document does not contain the CCC styles. In that case, you must run the Copy Firm Styles to Document option in the Doc Cleanup menu.
2. If this occurs in a blank new document, the user has the wrong version of the Normal.dotm template. CCC provides a customized Normal.dotm that contains the @Normal and other styles. You must install this Normal.dotm from the MasterNormalDotM or WordUserTemplates folder in the macro system folder on the server, replacing the user’s current one. Running the macro setup process also would do this, but it might overwrite the user’s My Settings, as well, so it is safest to manually copy down the Normal.dotm provided by CCC.