A. If the name of the firm appears in the message, after the above phrase, the most likely explanation is that the license code in the macro system database is not correct. Either the firm name, the number of employees and/or the number of offices may not match the license code. Please contact CCC for assistance.

B. If the name of the firm does NOT appear in the message, the macro system is unable to read the macro system database. First, make sure all users have FULL RIGHTS to the WordFirmData folder. If that is not the explanation, Windows sometimes locks this file, even though it is not in use. To address this:
1. Log in as Administrator.
2. Give the user Local Admin rights.
3. Log in as the user.
4. Go to C:\WordMacros\WordFirmdata and delete the FirmData2010.mdb file.
5. Start MS-Word, which will trigger an error because that file is missing.
6. Exit Word and run the updatemacros.bat process, to get the file back again.
7. Start Word and verify that the error disappears.
8. If desired, log back in as Administrator to remove the user’s Local Admin rights.