If an error occurs when a user clicks on the “Outlook” button that appears in various macros, or when clicking on the Insert Outlook Contacts button in the ribbon, it most often indicates that the macro is encountering an error when scanning the user’s Outlook Folder List. Most likely, the user is not able to open one of the folders in their Folder List. It may be a folder in another user’s mailbox that has been added to the user’s folder list, or possibly a public folder that is displayed but to which the user no longer has access.

To determine whether this is the problem, try going through every folder in the user’s Folder List in Outlook, clicking on each one to verify that the user is able to view its contents without error. If an error occurs, that folder must be removed, or the user must be given rights to it.

If no such error occurs, please contact CCC for further assistance.